24 HOUR APPOINTMENT POLICY
In an effort to provide all of our patients with quality care in a timely manner, Stonebridge Chiropractic has updated its appointment policies. As a courtesy to other clients, and all our doctors and providers, we ask that you read and understand our appointment policies.
MISSED APPOINTMENT/LATE CANCELLATIONS
Patients who fail to show up for a scheduled appointment or do not notify our office of cancellation within at least 24 hours before their appointment time will be charged at the rate of 50% of the scheduled treatment, billed directly to them, and payable prior to their next visit. We will notify the patient immediately of the missed appointment via phone call and will send an invoice of any related charges via email or if there is no valid email on file, it will be mailed to the address on file. If a patient is a no-show more than once, the patient may be required to prepay for any future appointments.
PAYMENT FOR MISSED APPOINTMENTS/LATE CANCELLED APPOINTMENTS
Missed appointment fees will be charged directly to patients. SGI, WCB and other insurance companies do not cover the cost of a missed appointment. It is insurance fraud to claim a receipt for a service that was never actually performed. For this reason, we cannot direct-bill for missed appointments. We can provide a payment receipt of the related charges.
Our staff will do their best to accommodate patients if they are running late, though it is not always possible. Our priority in these cases is to keep the doctor/therapist on schedule for those patients who have arrived on time for their appointments. If the provider is not able to accommodate them, late patients will still be responsible for 50% of the scheduled treatment as per the missed appointment policy.
REBOOKING NEW PATIENTS FOLLOWING A MISSED INITIAL APPOINTMENT
The above policy also applies to new patients. New patients who have rescheduled following a missed or late cancelled appointment will be required to prepay for the rescheduled visit.
Please help us serve you better by keeping scheduled appointments. Thank you.
It is the patient's responsibility to check with their insurance company and its policies regarding provider and therapist requirements before receiving treatments from any provider at Stonebridge Chiropractic. Stonebridge Chiropractic is not responsible for any treatments not covered by a patient's insurance.
DIRECT BILLING POLICY
Patients who choose to have us direct bill to their insurance company on their behalf must pay for any charges not covered. The balance is due on the date of service/s.